General Terms and Conditions (GTC) for seminars, groups, banquets
Reservation
The reservation contract with the Dialoghotel Eckstein is only valid once it has been confirmed in writing by the customer. If the contract is not signed and returned to the Dialoghotel Eckstein within 14 days, the latter reserves the right to dispose of the reserved data.
Cancellation policy for group, conference, seminar or banquet reservations
If the entire event is canceled, we ask the customer to inform us as soon as possible.
Only written cancellations will be accepted.
If, contrary to expectations, you unfortunately have to cancel your event, we will have to charge you the following cancellation costs:
Up to 90 days before the start of the event free of charge
Up to 60 days before the start of the event 25% of the reserved services
Up to 30 days before the start of the event 50% of the reserved services
Up to 15 days before the start of the event 100% of the reserved services
Cancellations outside of our cancellation period will be charged 100% of the booked services. Only written cancelations will be accepted.
The Dialoghotel Eckstein is entitled to demand advance payment in whole or in part to the extent of the reservation, in particular for larger events or at its discretion. If the advance payment is not made on time, the Dialoghotel Eckstein may terminate the contract immediately (without reminder) and charge cancellation costs.
Unless otherwise agreed, Dialoghotel Eckstein shall invoice the customer for the expenses incurred following the event. Unless otherwise agreed, the contract address shall be the valid billing address. If consumption is charged individually to the guest or participant, this must be paid before departure.
Payment modalities
Total invoices: Payment in CHF or EURO possible. On request invoice with 30 days payment term.
We accept the following cards: VISA-Debitcard, Postcard, Mastercard and Visa.
Number of participants
15 days before the event, the customer shall confirm the definitive number of persons to Dialoghotel Eckstein in writing. Deviations of +/- 10% will be adjusted free of charge up to 3 days before the event. The organizer will be invoiced for the number of people reported 3 days in advance.
For room reservations, please send us a list of names (including passport or ID number and date of birth) up to 15 days before the date of arrival.
Use of data
Personal and address data collected by the Dialoghotel Eckstein in connection with the provision of services may be used by the Dialoghotel Eckstein for advertising purposes.
Key cards / keys
Our electronic locking system with key cards (key cards or keys for hostel areas) allows 24-hour access to the hotel and your room. Any loss must be reported to reception immediately. Key cards that cannot be found will be charged at CHF 10, classic keys at CHF 80.00.
Our hotel is closed at night (on weekdays from 20:30 – 06:30 and on weekends from 17:00 – 08:00). If you forget or lose your key card or key, please contact the night emergency telephone number. If a physical intervention is necessary on site, you will be charged CHF 300.
Arrival and departure
The guest rooms are ready for you from 4 pm on the day of arrival. Late arrivals are possible, please let us know your arrival time. You will receive the necessary information for your self-check-in (door code for the hotel entrance etc.) in advance by e-mail. The rooms must be vacated by 10:00 a.m. on weekdays and 11:00 a.m. on Saturday/Sunday on the day of departure or the desired check-out time must be discussed with the reception before the start of the event.
The Dialoghotel Eckstein may charge compensation if rooms are vacated late. Without prior agreement, 30% of the daily rate will be charged for the stay in the room until 14:00 on the day of departure.
Menus
Our daily changing 2- to 4-course menus are based on regional and seasonal cuisine. These menus are included in the full board or seminar package. We are happy to cater for your dietary requirements, allergies or other intolerances by prior arrangement.
We are happy to organize your banquets, weddings, aperitifs and company parties for 10 people or more. We put together individual menus according to your wishes. We will be happy to send you our menu suggestions for an initial idea.
Bringing food and drinks is not permitted.
Extensions
The period of use of the seminar rooms is agreed by contract and also includes preparation and clean-up work. Extensions of use require prior agreement and the Dialoghotel Eckstein may charge additional room rental.
It is possible to hold a party in our hotel until 02:00. Please let us know until what time you have planned your event so that we can make staffing arrangements. After 23:00 we charge CHF 150.00 for every hour or part thereof.
Objects
Packaging material (cardboard, boxes, plastic, etc.) that is generated in connection with the delivery of the event by the guest or third parties must be disposed of by the guest. If the guest leaves packaging material behind at the Dialoghotel Eckstein, the hotel is entitled to dispose of it at the organizer’s expense.
Wardrobe
There is enough space for your wardrobe. You can easily store your luggage (lockable luggage room at the reception) if your room is not yet ready on arrival. No liability is accepted for the checkroom.
Lost property
Lost property will be forwarded on request. The guest bears the costs and risk of forwarding. We would like to point out that we keep lost property for a maximum of 6 months. After that they will be disposed of.
Pets
Well behaved dogs are welcome. Your dog stays at the price of CHF 20.00/night.
Meal times
Breakfast MO – FR, 06:30 – 10:00, SA – SO 08:00 – 11:00
Lunch Lunch buffet between 11:30 and 14:00, depending on your event program
Dinner between 18:00 and 21:00, depending on your event program
Parking spaces, e-mobility
The Dialoghotel Eckstein has approx. 30 free parking spaces in its own grounds. The parking spaces are not under video surveillance. The Dialoghotel Eckstein accepts no responsibility for any damage.
Two parking spaces with a double e-charging station are available for our guests with e-cars. Activation and billing take place via the reception (please note opening hours).
Smoking
The Dialoghotel Eckstein is smoke-free. Cleaning costs or costs for fire department operations triggered by false alarms will be charged to the guest.
Accessibility (for guests in wheelchairs)
Our house is wheelchair accessible with a few exceptions. We will be happy to give you more information when you make your reservation.
Internet access (WLAN)
Wi-Fi access is free for all guests and open for normal use. To protect against misuse and illegal behavior when using the Internet, the Dialoghotel Eckstein uses a commercially available filter (Blue-coat).
Flowers and decoration
We are happy to organize floral decorations according to your wishes.
The fastening material for self-installed decorations must be agreed with the Dialoghotel Eckstein, damage to the house and furnishings will be charged.
Baar, September 2024
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