General Terms and Conditions (GTC)
A) General provisions
Reception opening hours
Our hotel is closed at night (weekdays from 20:30 – 06:30 and weekends from 17:00 – 08:00). There is no night porter service.
If you no longer have access to the booked room because you have forgotten or lost your keycard or room key, you can call our night emergency number. If the night emergency number called cannot help you by telephone and a physical intervention is necessary on site, you will incur costs of CHF 300.00, which will be due for payment immediately.
Electronic locking system, room key
Our SALTO electronic locking system enables 24-hour access to the hotel and the booked room with keycards (access to the hostel area with KABA key and batch).
Any loss of the key card or key must be reported to reception immediately. Keycards that cannot be found or are defective will be charged at the latest on departure at CHF 20, classic KABA keys at CHF 80.
Parking spaces, e-mobility
The Dialoghotel Eckstein has approx. 30 free parking spaces in its own grounds. The parking spaces are not under video surveillance. The Dialoghotel Eckstein accepts no responsibility for any damage.
Two parking spaces with a double e-charging station are available for guests with e-cars. Activation and billing take place via the reception (please note opening hours).
Accessibility (for guests in wheelchairs)
The Dialoghotel Eckstein is wheelchair accessible, with a few exceptions. We will be happy to provide you with further information when you make your reservation or you can find out more online on our entry at OK:GO-Initiative (barrier-free travel in Switzerland).
Pets
Well behaved dogs are welcome. Your dog stays for CHF 25.00 per night and receives an appropriate dog set.
In the hotel restaurant, your dog may not lie in the passage area for service staff or guests (risk of tripping).
Smoking
The Dialoghotel Eckstein is smoke-free. Additional expenses for odor removal in the hotel room or similar as well as costs for fire department operations triggered by false alarms will be charged to the guest, including a surcharge for additional internal expenses.
Internet access (WLAN)
The Dialoghotel Eckstein has Internet access with fiber optic connection. WLAN access is free of charge for all guests.
Disposal of materials
Packaging material (cardboard, boxes, plastic, etc.) that arises in connection with the delivery of the event by the guest or third parties must be disposed of by the organizer. If the organizer leaves packaging material behind at the Dialoghotel Eckstein, the hotel is entitled to dispose of it at the organizer’s expense.
Checkrooms, luggage room
There is sufficient space for your outdoor clothing in our checkrooms (main checkroom opposite reception, mobile checkrooms). No liability is accepted for the checkrooms.
You can store your luggage with us (lockable luggage room at the reception) if your room is not yet ready for occupancy on arrival.
Lost property
Lost property is dated and – if possible – labeled with the room number. The maximum storage period is 6 months. After this period, these items will be disposed of. The hotel is expressly not liable for lost property.
If known, we will inform our guests immediately about the items left behind and send them by post on request. The guest bears the costs and the risk for the subsequent shipment. The advance payment of expenses before dispatch applies.
Use of data
Personal and address data collected by the Dialoghotel Eckstein in connection with the provision of services may be used by the Dialoghotel Eckstein for advertising purposes.
B) Individual guests
Self-Check-in
Thanks to digital technology, you can arrive and check in at any time, even outside reception opening hours. Please note the important check-in information in advance! You will receive the necessary information for your self-check-in by e-mail (including the current door code for the hotel entrance). Be sure to check your SPAM folder!
Room occupancy, arrival and departure times
The hotel rooms are available to our guests from 4 p.m. at the latest on the day of arrival. On the day of departure, we ask you to vacate your room by 10:00 a.m. on weekdays and by 11:00 a.m. on Sat/Sun. Should you exceptionally wish to stay longer in your room, please discuss the desired later check-out time with reception in good time.
The Dialoghotel Eckstein may charge compensation if rooms are vacated late. Without prior agreement, 30% of the daily rate will be charged for the stay in the room until 14:00 on the day of departure. If the room is released later, the price for an additional night will be charged.
Cancellation policy
You can cancel your booking free of charge up to 4 p.m. two days before arrival. If you cancel later or do not arrive, we will charge 100% of the first night.
We recommend that you take out travel and cancellation insurance.
Payment modalities
All invoices are issued in CHF. Hotel accommodation must be paid in advance or at the latest on departure. We accept all major debit and credit cards as well as Twint.
C) Seminars and groups
Reservation
The reservation contract with the Dialoghotel Eckstein is only valid once it has been confirmed in writing by the customer. If the contract is not signed and returned to the Dialoghotel Eckstein within 14 days, the latter reserves the right to dispose of the reserved data.
Definite number of participants
15 days before the event, the customer shall confirm the definitive number of persons to Dialoghotel Eckstein in writing. A reduction of max. 5% compared to the signed offer (contract) will be accepted free of charge up to 7 days before the start of the event. Thereafter, this reported
number will be charged to the organizer. Exception: Additional persons exceeding this number will be charged as normal.
For room reservations we expect a complete list of participants (a sample with the required details will be provided) up to 21 days before the date of arrival.
Prepayment
The Dialoghotel Eckstein is entitled, at its own discretion, to demand advance payment to the extent of the reservation, in particular for larger events. If the advance payment is not made on time, the Dialoghotel Eckstein may terminate the contract immediately (without reminder) and charge cancellation costs.
Invoicing
Unless otherwise agreed in writing, Dialoghotel Eckstein shall invoice the customer for the expenses incurred after the booked event has been completed. The contract address on the signed offer or reservation confirmation is deemed to be the legally valid billing address. If additional consumptions are to be paid for individually by the event guests or participants, this must be done at reception before departure.
All invoices are issued in CHF including Swiss VAT.
Payment modalities
All invoices are issued in CHF. Hotel accommodation must be paid in advance or at the latest on departure. We accept all major debit or credit cards and Twint.
For events or for corporate clients, payment of the total costs is possible on account, provided the company is based in Switzerland. After invoicing, we expect payment to our bank account net without any deductions within 30 days.
Cancellation policy for group, conference or seminar events
If you have to cancel the entire event, please let us know as soon as possible. Only written cancelations will be accepted.
If you wish to cancel an event that has been definitively booked, the following cancellation costs will apply:
Free of charge up to 90 days before the start of the event
Up to 60 days before the start of the event 25% of the reserved services
Up to 30 days before the start of the event 50% of the reserved services
Up to 15 days before the start of the event or later 100% of the reserved services
Daily menus for events, bring your own food and drinks
Our daily changing 2- to 4-course menus are based on regional and seasonal cuisine. These menus are included in full board or in a seminar package. We are happy to accommodate your dietary requirements, allergies or other intolerances by prior arrangement.
Bringing food and drinks is not permitted. If exceptions are desired, these must be clarified with the management during the booking phase and recorded in writing in the written reservation confirmation.
Meal times in the hotel restaurant
Breakfast MO – FR, 06:30 – 10:00, SA – SU 08:00 – 10:00
Lunch Lunch buffet between 11:30 and 14:00, depending on your event program
Dinner between 18:00 and 21:00, depending on your event program
Flowers and decoration for events
We are happy to organize floral decorations according to your wishes for your event.
The fixing material for self-installed decorations must be agreed with the Dialoghotel Eckstein, damage to the house and furnishings will be charged.
All decorations must be verifiably declared as “flame retardant”.
D) Banquets, weddings and aperitifs
We are happy to organize your banquets, weddings, aperitifs and company parties for 10 people or more. We put together individual menus according to your wishes. For an initial idea, you can find some menu suggestions on our website under “Gastronomy”.
Cancellation policy
If you wish to cancel an event that has been definitively booked, the following cancellation costs will apply:
Free of charge up to 90 days before the start of the event
Up to 60 days before the start of the event 30% of the confirmed menu price and the number of persons
Up to 30 days before the start of the event 80% of the confirmed menu price and the number of persons
from 15 days before the start of the event 100% of the confirmed menu price and the number of persons
Exceptional regulation for funeral meals
Free of charge up to 10 days before the start of the event
Up to 6 days before the start of the event 30% of the confirmed menu price and the number of persons
Up to 3 days before the start of the event 80% of the confirmed menu price and the number of persons
In the event of later cancellation 100% of the confirmed menu price and the number of persons
Definite number of participants
The hotel must be informed in writing of the definitive number of guests and the number of guests with veggie requests, allergies and food intolerances no later than 7 days before the event.
A deviation in the number of persons from the signed offer of – 5% up to 7 days before the start of the event will be accepted free of charge. Additional persons will be charged as normal.
Minimum consumption
For events with fewer than 15 guests, a minimum consumption applies. This will be calculated individually by Dialoghotel Eckstein and communicated to you in the offer.
Prepayment
The Dialoghotel Eckstein is entitled, at its own discretion, to demand advance payment to the extent of the reservation, in particular for larger events. If the advance payment is not made on time, the Dialoghotel Eckstein may terminate the contract immediately (without reminder) and charge cancellation costs.
Invoicing
Unless otherwise agreed in writing, Dialoghotel Eckstein shall invoice the customer for the expenses incurred after the booked event has been completed. The contract address on the signed offer or reservation confirmation is deemed to be the legally valid billing address. If additional consumptions are to be paid for individually by the event guests or participants, this must be done at reception before departure.
All invoices are issued in CHF including Swiss VAT.
Event duration, extension for banquets
The period of use of the premises is contractually agreed and also includes the preparation and clean-up work. Extensions of use require prior agreement; the Dialoghotel Eckstein may also charge additional room rental.
It is possible to hold a party/banquet at the Dialoghotel Eckstein until 02:00 at the latest. Please let us know until what time you have planned your event so that we can make staffing arrangements. From 22:00 we will charge you CHF 150.00 for every hour or part thereof and from 24:00 a fee of CHF 50.00 for the authorization of the extension by the municipality of Baar.
Flowers and decoration
We are happy to organize floral decorations according to your wishes for your event.
The fixing material for self-installed decorations must be agreed with the Dialoghotel Eckstein, damage to the house and furnishings will be charged.
All decorations must be verifiably declared as “flame retardant”.
Cork money
For alcoholic drinks (wine, sparkling wine, spirits, etc.) that you bring yourself, you will be charged CHF 25.00 per bottle as a “corkage fee”.
Valid from 01.01.2026 – WiG